The Wuppertal Stadtwerke (WSW) has three customer-centres in which
they inform about mobility, energy, water and TopTicket. On the
basis of visitor flows the space was divided into sections. From a
quick purchase of tickets up for intensive customer service,
need-based spatial solutions were created. This architecturally
conversion illustrates the new organizational structures, to
present the WSW as a flexible and personal service partner with
Coloured LED Lightning differentiates the three product lines of
energy, mobility and top ticket. The Head of centre can change the
customer flow by changing the colour lights by button. Waiting
times are minimized or excluded - at the same time the clear
perception of the three product lines is guaranteed.
In all centres "green wall" were used as a visual and climatic
element. The WSW shows their attitude to the energy mix that will
be expanded over the years to increasingly regenenerativ. In
addition to energy-efficient LED lights all customer service
centres are provided with daylight controls.
Inner- and external view.
In the design of the shop windows, transparency and actuality is
important. WSW give insights. Centrally controlled screens inform
about short-term changes, like timetables, promotions and much more
information can be changed in time.